Backdrop Outlet in Oceanside, CA Closed now

Reviews about Backdrop Outlet

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  April 05, 2020, by Scott Caldwell
  I placed my order on 1-5-15 waited for 2 weeks for an email saying it was shipped or “something” I finally called them, after not receiving any emails about the order and they said - oh that is still on back order. Finally received the order on 1-30.15. Guess what? they shipped the wrong product... Had to take a picture and send it to them to prove it was the wrong product before they would give me a RMA. I sent the "wrong" product back they received it 3 days later. 2-9-15 as of today I called them and asked when they would be sending the right product out. Answer -- Oh that’s on back order for 7-10 days. This was not a special backdrop and there is nothing on the website stating that the product is on backorder now or when I purchased it. UPDATE__ The date is 04-13-2015 I rec an email saying this - "Quote" I saw your review online and I wanted to follow up and see how I could fix this situation. I am sorry for the issue you had with getting the wrong Fantasy Cloths in and the new ones not being available because they are on Back Order. I want to make this right so I am going to make those Fantasy Cloths free and give you that money as a store credit or a refund whatever you would prefer. We are expecting a shipment of Fantasy Cloth in the next 7-10 days. "Unquote" Why would I want a store credit when you can't even ship the right product in the first place? I had to call and ask when I seen one of the two items back in stock on their website and asked if they where going to ship, "yea we can do that the women tells me on the phone" . Even thou half of my order was STILL out of stock.. SO GUESS WHAT they did. SHIPPED the wrong product again.... And the other product I bought was again ON BACKORDER. can you be leave this FOUR Months now!! And still they ship the wrong product and still cant seem to complete a simple order.. NEVER EVER had this kind of shopping experience from a company that also claims to be a small family business. You would think if this was the case a small biz would be able to have their you know what together. ---- The only thing they did seem to do right was give me my money back..